For Tenants & Residents
EPG offers residents a range of support services to make your rental experience smooth, organized, and stress-free. We believe a good tenant experience leads to better properties, longer tenancies, and stronger communities.
Online Portal Access
Submit maintenance requests, pay rent, and manage your account anytime through your secure resident portal.
Responsive Maintenance
Maintenance issues submitted through the portal are handled promptly with trusted, vetted vendors.
Resident-First Service
From your first day to your last, we are here to make sure your experience with EPG is professional and stress-free.
RESIDENT SERVICES
Services Available to EPG Residents
EPG provides a range of resident support services to make renting as smooth and convenient as possible.
Move-In Concierge / Utility Setup Assistance
$75
Starting fresh in a new place? We help you get set up — utility setup guidance, portal onboarding, move-in coordination, and resident setup support so day one goes smoothly.
- Utility setup guidance
- Portal onboarding and account setup
- Move-in coordination support
- Resident setup assistance
Lockout Coordination
$45
Locked out? We coordinate the response — intake, dispatch, and follow-up. Our team handles the coordination so you are not left waiting.
Note: Vendor or locksmith charges are separate from the coordination fee.
- Intake of lockout issue
- Vendor dispatch coordination
- Follow-up and resolution support
Cleaning / Move-Out Coordination
15% coordination fee ($50 minimum)
Need cleaning or move-out services coordinated? We schedule the vendor, handle communication, and follow up on completion so your move-out goes smoothly.
- Vendor scheduling and coordination
- Communication with service provider
- Follow-up on completion
Smart Home / Resident Convenience Add-Ons
Custom Quote
Interested in smart lock upgrades, thermostat upgrades, or other resident convenience tech? Contact us and we will put together a custom quote tailored to your unit.
- Smart lock upgrades
- Thermostat upgrades
- Resident convenience technology
- Custom quote per request
MAINTENANCE REQUESTS
How to Submit a Maintenance Request
All maintenance requests should be submitted through your secure resident portal. Once submitted, our team reviews your request and coordinates with trusted, vetted vendors to get the issue resolved promptly.
For emergency maintenance issues that cannot wait, please contact our office directly using the information in the footer.
Submit Through Your Portal
Log in to your resident portal and submit a maintenance request with a description and photos of the issue.
We Coordinate the Response
Our team reviews your request, contacts an approved vendor, and schedules the repair at a time that works for you.
Issue Resolved
The vendor completes the work, and we follow up to make sure everything was handled to your satisfaction.
LOOKING FOR A PROPERTY
Start with a Quick Pre-Qualification
Before scheduling a showing, we require all prospective tenants to complete a quick pre-qualification form. This helps us match you with the most suitable available properties and confirm basic requirements.
This form takes about 1 to 2 minutes to complete.
FAQ
Frequently Asked Questions
How do I submit a maintenance request?
All maintenance requests should be submitted through your secure resident portal. Log in, submit the request with a description and photos, and our team will coordinate the response.
What do I do in a maintenance emergency?
For urgent maintenance issues that cannot wait, please contact our office directly. Contact information is available in the footer of this page.
How do I set up my resident portal?
Our Move-In Concierge service includes portal onboarding and setup assistance. If you need help accessing your portal after move-in, contact our team.
Are the resident services available to all EPG tenants?
Yes. All services listed on this page are available to current EPG residents. Some services have associated fees which are listed above.
What happens if I am locked out?
Contact us and we will coordinate the lockout response. Please note that the $45 coordination fee applies and vendor or locksmith charges are separate.
How do I apply for an EPG property?
Start by completing our quick Tenant Pre-Qualification form. If you meet the basic criteria, our team will reach out to discuss available properties and schedule a showing.
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Or call — (240) 580-8581 · [email protected]