For Tenants & Residents
Everything current residents need from us is on this page: repairs, rent, move-in help and lockouts. Looking for a home? Pre-qualify for a showing in about three minutes. Renter Resources has the utility contacts, renters insurance guidance and local assistance services for your area.
Contact Us
Report repairs on the maintenance request page, pay rent the way your lease sets out, and email us anything else. One team handles all of it.
Responsive Maintenance
Maintenance requests sent through our online form go straight to our maintenance team.
Resident-First Service
From move-in to move-out, you deal with the same team.
Report a Maintenance Issue
Send the details through our maintenance request page and our team follows up with a vetted vendor.
RESIDENT SERVICES
Services Available to All Residents
EPG provides a range of resident support services to make renting as smooth and convenient as possible.
Move-In Concierge / Utility Setup Assistance
Starting fresh in a new place? We help you get set up: utility setup guidance, move-in coordination and resident setup support. More on move-in support.
- Utility setup guidance
- How to pay rent and send maintenance requests
- Move-in coordination support
- Resident setup assistance
Lockout Coordination
Locked out? We coordinate the response, intake, dispatch, and follow-up. Our team handles the coordination so you are not left waiting.
Note: Vendor or locksmith charges are separate from the coordination fee. More on lockout coordination.
- Intake of lockout issue
- Vendor dispatch coordination
- Follow-up and resolution support
Cleaning / Move-Out Coordination
Need cleaning or move-out services coordinated? We schedule the vendor, handle communication, and follow up on completion so your move-out goes smoothly. More on move-out coordination.
- Vendor scheduling and coordination
- Communication with service provider
- Follow-up on completion
Smart Home / Resident Convenience Add-Ons
Interested in smart lock upgrades, thermostat upgrades, or other resident convenience tech? Contact us and we will put together a custom quote for your unit. More on smart home add-ons.
- Smart lock upgrades
- Thermostat upgrades
- Resident convenience technology
- Custom quote per request
LOOKING FOR A PROPERTY
Start with a Quick Pre-Qualification
Before scheduling a showing, we require all prospective tenants to complete a quick pre-qualification form. This helps us match you with the most suitable available properties and confirm basic requirements.
The form takes about 3 minutes.
FAQ
Frequently Asked Questions
What do I do in a maintenance emergency?
Call (240) 916-6008 and choose the emergency option, any hour. For a fire or a gas smell, call 911 first, then us. Once everyone is safe, report it on the maintenance request page so it is on file.
Are the resident services available to all tenants?
What happens if I am locked out?
How do I apply for a property?
Find your next home.
Pre-qualify in about three minutes, so we only show you homes that actually fit.
Or call (240) 916-6008 ยท [email protected]