FOR CURRENT RESIDENTS
Maintenance Request
Report a repair at your Eastern Properties Group rental. Add photos if you can. They help us send the right vendor the first time.
Emergency? If anyone is in danger, there is a fire or you smell gas, leave the home and call 911. For an urgent repair such as a major leak, no heat, no power or a sewage backup, call (240) 902-5767 and choose the emergency option. Then send this form too.
Before you start
Time: About 3 minutes.
- Your property address and unit
- What is wrong and when it started
- Photos or a short video, if you can take them
- Whether we may enter if you are not home
What happens next
- Your request goes straight to our maintenance team.
- We contact you to schedule the repair.
- We confirm a time with you before anyone enters, unless you told us we may enter or it is an emergency.
Questions before you start? Call or text (240) 902-5767 or email [email protected]. Office hours are 9:00 to 4:00, Monday to Friday.
Common questions
Anything that puts people or the building at risk right now: fire, a gas smell, flooding or a major leak, no heat in cold weather, no power, a sewage backup, or an outside door that will not lock. Call us for these. Do not wait for a reply to the form.
Call (240) 902-5767. We coordinate a locksmith. A $45 coordination fee applies and the locksmith charge is separate. More on lockout coordination.
Call or email us with your address and we will give you an update.