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Eastern Properties Group

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RENTER RESOURCES

Renter Resources for Allegany County, Maryland

Who to call for utilities, the county and city offices you will deal with, help with bills, and your rights as a Maryland renter. This page covers Cumberland, Frostburg, LaVale, Cresaptown, Georges Creek and the rest of Allegany County. Our office is in downtown Cumberland.

Other markets: Allegany County  ·  Baltimore City  ·  Baltimore County  ·  Harford County.  Back to Renter Resources

Eastern Properties Group

226 E Union St, Cumberland, MD 21502
Office hours 9:00 to 4:00, Monday to Friday

Call (240) 916-6008
Email [email protected]

Repairs: maintenance request form. Urgent repair: call and choose the emergency option. Danger, fire or a gas smell: leave and call 911.

UTILITIES

Who to call to turn everything on

Utilities are the tenant’s responsibility unless your lease says otherwise. Set them up in your name before your move-in date so you are not arriving to a home with no power or water.

Electric

Potomac Edison, a FirstEnergy company, is the electric utility for Allegany County. Start service in your name before move-in day.

Potomac Edison  ·  Outages: 1-888-544-4877

Natural gas

Columbia Gas of Maryland serves Allegany County, including Cumberland, LaVale, Cresaptown, Midland and Barton. Not every home has gas service. Your lease says how the home is heated.

Columbia Gas of Maryland

Water and sewer

Depends on where the home sits.
City of Cumberland: water, sewer and trash come on one monthly city bill. Tax and Utility office 301-759-6409.
City of Frostburg: billed by the city. City Hall 301-689-6000.
LaVale: LaVale Sanitary Commission, 301-729-1638.
Outside the towns: Allegany County Utilities Division runs the Rawlings water system and the sewer systems in Barton, Flintstone, Lonaconing, McCoole, Midland and Oldtown. Bills: Tax and Utility Office 301-777-5965. Service problems in working hours: 301-729-3311.

Cumberland utility billing  ·  Frostburg online payments  ·  LaVale Sanitary Commission  ·  Allegany County Utilities Division

Trash

In the City of Cumberland, trash is part of the monthly city utility bill. Elsewhere, your lease says whether trash service is included or arranged by you. Ask us if it is not clear.

Internet and phone

Private providers, and availability changes street by street. Check your exact address with the providers before you sign up for a plan. The county library offers free internet if you need it before your own service starts.

Allegany County Library System

GOVERNMENT OFFICES

Allegany County offices you may need

These are public offices, not ours. Using any of them has nothing to do with your tenancy and we will never know you called.

Allegany County Department of Social Services1 Frederick Street, Cumberland, MD 21502. Monday to Friday 8:00 to 4:30301-784-7000
Food assistance, cash assistance, medical assistance and energy assistance applications for county residents.
Allegany County Health DepartmentCumberland
Immunizations, family planning, mental health and other public health services. Also the office to ask about septic records if your rental is on a septic system.
Allegany County Transit1000 Lafayette Avenue, Cumberland, MD 21502301-722-6360
Fixed-route buses Monday to Friday from downtown Cumberland to LaVale, Cresaptown, Frostburg, Frostburg State, Midland, Lonaconing, Barton and Westernport. Regular fare is $2.00 with no transfer fee. Alltrans is the demand-response and ADA paratransit service.
Allegany County Library SystemSix branches: Washington Street, South Cumberland, LaVale, Frostburg, George's Creek and Westernport
Library cards, free internet and printing. Useful before your own service is connected.
City of Cumberland57 N. Liberty Street, Cumberland, MD 21502301-722-2000
City Hall. Utility billing, rental licenses, parking and code questions inside the city limits.
City of Frostburg37 S. Broadway, Frostburg, MD 21532301-689-6000
City Hall. Utility billing and city services inside Frostburg.
Allegany County Tax and Utility Office701 Kelly Road, Cumberland, MD 21502. Monday to Friday 8:00 to 4:00301-777-5965
Bills and payments for county water and sewer customers outside the towns.

ASSISTANCE PROGRAMS

Help with bills, food and housing

Allegany County HRDC125 Virginia Avenue, Cumberland, MD 21502301-777-5970
The county's community action agency. Housing counseling, Housing Choice Vouchers, homeless services, weatherization, fair housing complaint help, Head Start and senior services. HRDC no longer runs the energy assistance program; apply for that through the state link below.
Help with an electric or heating billMaryland Office of Home Energy Programs (OHEP)
State help with electric and heating bills, and with reconnection if service has been shut off. The program year runs July 1 to June 30. Apply through the state, not through us.
Anything else, any county: 211 MarylandCall 211 from any phone211
Maryland's statewide information and referral line for food, housing, utility bills, eviction prevention, health and crisis support. The number does not change, which is why we list it first.
Food assistance (SNAP)Maryland Department of Human Services
Eligibility and applications. Apply online at MarylandBenefits or at your local Department of Social Services, listed above.

YOUR RIGHTS

Tenant rights and who enforces them

Maryland publishes its renter protections in plain language and funds free legal help. Read them before you sign anywhere, not just with us.

Maryland Tenants' Bill of RightsMaryland Department of Housing and Community Development
A plain summary of renter rights and protections under federal and state law. Landlords must attach the current version to every lease, and we do. A new edition comes out each year by October 1.
Office of Tenant and Landlord AffairsMaryland DHCD
The state office that helps tenants and landlords understand their rights and responsibilities. Tenants can report a violation or ask for help with a landlord-tenant issue through this page.
Maryland Legal AidFree civil legal help for people who meet income limits888-465-2468
Housing cases, including eviction defense, from 12 offices across the state. Call the intake line to find out if you qualify.
Access to Counsel in EvictionsMaryland DHCD program
Legal help for tenants facing eviction. Linked from the state's renter resources page.
People's Law Library of MarylandMaryland Judiciary
Plain-language articles on leases, security deposits, repairs, lead paint and eviction, written by the Maryland court system's law library.
Maryland Commission on Civil RightsHousing discrimination complaints410-767-8600
Maryland law bars housing discrimination based on race, color, religion, sex, familial status, national origin, marital status, sexual orientation, gender identity, disability, source of income and military status. Start a complaint here if you believe you were treated unfairly.
Lead paint: your rights in a pre-1978 rentalMaryland Department of the Environment
You are entitled to a copy of the lead inspection certificate for your unit. The MDE page has a rental property search, a complaint form and a guide to getting your child tested.

Before you move in

  • Set up electric, gas and water in your name before move-in day, unless your lease says a utility is included.
  • Buy renters insurance if your lease requires it. It covers your belongings and your liability. The owner's policy covers the building, not your things. We do not sell insurance and receive nothing for referrals.
  • Before any digging, including fence posts and planting, call 811 or file online with Miss Utility. It is free and it is the law.
  • Read the Maryland Tenants' Bill of Rights. You get a copy with your lease.

Common questions

You do, unless your lease says a utility is included. Set them up in your name before your move-in date so you are not arriving to a home with no power or water.

Yes, at every home we manage. Maryland law protects source of income, so a Housing Choice Voucher or other rental assistance is treated like any other income. Tell us about it on the pre-qualification form so we can plan the inspection and paperwork with your caseworker.

Use the maintenance request form. It takes about three minutes and you can add photos. For an urgent problem such as a major leak, no heat, no power or a sewage backup, call (240) 916-6008 and choose the emergency option, then send the form too. If anyone is in danger or you smell gas, leave the home and call 911 first.

Gross household income of at least 3 times the monthly rent. For a $900 rent that is $2,700 a month before taxes. The affordability calculator on the Renter Resources page does the math for you.

Looking for a home in Allegany County?

See what is open now in Cumberland and the surrounding towns, or pre-qualify in about three minutes so we only schedule showings that fit.

See Available Rentals
Pre-Qualify to Rent

Already rent from us? Send a maintenance request or see how to pay rent. Questions: call (240) 916-6008.