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Eastern Properties Group

Residents: Pay Rent Maintenance RequestMaintenance Available Rentals
Call (240) 916-6008, Monday to Friday 9 to 4Call (240) 916-6008
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RENTER RESOURCES

Renter Resources for Baltimore City, Maryland

Who to call for utilities, the city offices you will deal with, help with bills, and your rights as a Maryland renter, for homes inside the Baltimore City line. Baltimore City is its own jurisdiction with its own rental license, which is why it has its own page.

Other markets: Allegany County  ·  Baltimore City  ·  Baltimore County  ·  Harford County.  Back to Renter Resources

Eastern Properties Group

226 E Union St, Cumberland, MD 21502
Office hours 9:00 to 4:00, Monday to Friday

Call (240) 916-6008
Email [email protected]

Repairs: maintenance request form. Urgent repair: call and choose the emergency option. Danger, fire or a gas smell: leave and call 911.

UTILITIES

Who to call to turn everything on

Utilities are the tenant’s responsibility unless your lease says otherwise. Set them up in your name before your move-in date so you are not arriving to a home with no power or water.

Electric and natural gas

BGE (Baltimore Gas and Electric) is both the electric and gas utility for Baltimore City. Start service in your name before move-in day. If you smell gas, leave the home and call 911 first.

BGE  ·  Outages: 1-877-778-2222

Water and sewer

Billed by the Baltimore City Department of Public Works. DPW offers the Water4All discount for households that qualify and PromisePay payment plans if you need more time.

Baltimore City DPW  ·  DPW: (410) 396-3310  ·  Water billing: 410-396-5398

Trash and recycling

Collected by DPW. Look up your pickup day on the DPW site. Use 311 to request a trash can, schedule a bulk pickup or report a missed collection.

Pickup schedule and bulk trash  ·  Baltimore 311

Internet and phone

Private providers, and availability changes block by block. Check your exact address before you sign up. Enoch Pratt Free Library lends Chromebooks and mobile hotspots to cardholders.

Enoch Pratt Free Library

GOVERNMENT OFFICES

Baltimore City offices you may need

These are public offices, not ours. Using any of them has nothing to do with your tenancy and we will never know you called.

Baltimore City 311Any city service request311
Water main breaks, trash cans, bulk pickup, street lights, rats and most other city problems. Call 311 or submit a request online.
Department of Housing and Community Development (DHCD)417 E. Fayette Street, 14th Floor, Baltimore, MD 21202443-984-5757
Every non-owner-occupied rental in the city must be registered and licensed, which requires a passing inspection and current lead certification. You can search licensed properties on this page. DHCD also publishes the tenant's rights lease addendum that comes with your lease.
Baltimore City Department of Social ServicesTalmadge Branch Building, 1910 N. Broadway, Baltimore, MD 21213. 8:30 to 5:001-800-332-6347
Food, cash, medical and energy assistance applications for city residents.
Housing Authority of Baltimore City (HABC)Housing Choice Voucher Program
Runs the city's voucher program and public housing. Voucher holders are welcome at every home we manage.
Baltimore City Health DepartmentPublic health services
Clinics, lead testing referrals and food resources. Its CharmCare.org list shows free food providers.
Enoch Pratt Free LibraryBranches across the city
Free library cards, internet, Chromebooks and hotspots to borrow.
Maryland Transit Administration (MTA)Monday to Friday 6:00 to 7:00410-539-5000
Local Bus, Light RailLink, Metro SubwayLink, MARC Train, Commuter Bus and MobilityLink.

ASSISTANCE PROGRAMS

Help with bills, food and housing

Community Action Partnership (CAP) centersMayor's Office of Children and Family Success. Centers across the city410-396-5555
Rental, energy and water bill assistance for city residents, including the Energy Stabilization Assistance Program for households that still cannot pay after OHEP.
Help with an electric or heating billMaryland Office of Home Energy Programs (OHEP)
State help with electric and heating bills, and with reconnection if service has been shut off. The program year runs July 1 to June 30. Apply through the state, not through us.
Anything else, any county: 211 MarylandCall 211 from any phone211
Maryland's statewide information and referral line for food, housing, utility bills, eviction prevention, health and crisis support. The number does not change, which is why we list it first.
Food assistance (SNAP)Maryland Department of Human Services
Eligibility and applications. Apply online at MarylandBenefits or at your local Department of Social Services, listed above.

YOUR RIGHTS

Tenant rights and who enforces them

Maryland publishes its renter protections in plain language and funds free legal help. Read them before you sign anywhere, not just with us.

Maryland Tenants' Bill of RightsMaryland Department of Housing and Community Development
A plain summary of renter rights and protections under federal and state law. Landlords must attach the current version to every lease, and we do. A new edition comes out each year by October 1.
Office of Tenant and Landlord AffairsMaryland DHCD
The state office that helps tenants and landlords understand their rights and responsibilities. Tenants can report a violation or ask for help with a landlord-tenant issue through this page.
Maryland Legal AidFree civil legal help for people who meet income limits888-465-2468
Housing cases, including eviction defense, from 12 offices across the state. Call the intake line to find out if you qualify.
Access to Counsel in EvictionsMaryland DHCD program
Legal help for tenants facing eviction. Linked from the state's renter resources page.
People's Law Library of MarylandMaryland Judiciary
Plain-language articles on leases, security deposits, repairs, lead paint and eviction, written by the Maryland court system's law library.
Maryland Commission on Civil RightsHousing discrimination complaints410-767-8600
Maryland law bars housing discrimination based on race, color, religion, sex, familial status, national origin, marital status, sexual orientation, gender identity, disability, source of income and military status. Start a complaint here if you believe you were treated unfairly.
Lead paint: your rights in a pre-1978 rentalMaryland Department of the Environment
You are entitled to a copy of the lead inspection certificate for your unit. The MDE page has a rental property search, a complaint form and a guide to getting your child tested.

Before you move in

  • Set up electric, gas and water in your name before move-in day, unless your lease says a utility is included.
  • Buy renters insurance if your lease requires it. It covers your belongings and your liability. The owner's policy covers the building, not your things. We do not sell insurance and receive nothing for referrals.
  • Before any digging, including fence posts and planting, call 811 or file online with Miss Utility. It is free and it is the law.
  • Read the Maryland Tenants' Bill of Rights. You get a copy with your lease.

Common questions

Search the address on the city’s Property Registration and Rental Licensing page. Every home we manage in the city is registered and licensed before it is listed.

You do, unless your lease says a utility is included. Set them up in your name before your move-in date.

Yes, at every home we manage. Maryland law protects source of income, so a Housing Choice Voucher or other rental assistance is treated like any other income. Tell us about it on the pre-qualification form so we can plan the inspection and paperwork with your caseworker.

Use the maintenance request form. It takes about three minutes and you can add photos. For an urgent problem such as a major leak, no heat, no power or a sewage backup, call (240) 916-6008 and choose the emergency option, then send the form too. If anyone is in danger or you smell gas, leave the home and call 911 first.

Gross household income of at least 3 times the monthly rent. For a $900 rent that is $2,700 a month before taxes. The affordability calculator on the Renter Resources page does the math for you.

Looking for a home in Baltimore City?

See what is open now, or pre-qualify in about three minutes so we only schedule showings that fit.

See Available Rentals
Pre-Qualify to Rent

Already rent from us? Send a maintenance request or see how to pay rent. Questions: call (240) 916-6008.