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Eastern Properties Group

Residents: Pay Rent Maintenance RequestMaintenance Available Rentals
Call (240) 916-6008, Monday to Friday 9 to 4Call (240) 916-6008
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RENTER RESOURCES

Renter Resources for Baltimore County, Maryland

Who to call for utilities, the county offices you will deal with, help with bills, and your rights as a Maryland renter, for homes in Baltimore County outside the city line. The county has its own rental licensing program and its own 311.

Other markets: Allegany County  ·  Baltimore City  ·  Baltimore County  ·  Harford County.  Back to Renter Resources

Eastern Properties Group

226 E Union St, Cumberland, MD 21502
Office hours 9:00 to 4:00, Monday to Friday

Call (240) 916-6008
Email [email protected]

Repairs: maintenance request form. Urgent repair: call and choose the emergency option. Danger, fire or a gas smell: leave and call 911.

UTILITIES

Who to call to turn everything on

Utilities are the tenant’s responsibility unless your lease says otherwise. Set them up in your name before your move-in date so you are not arriving to a home with no power or water.

Electric and natural gas

BGE (Baltimore Gas and Electric) is both the electric and gas utility for Baltimore County. Start service in your name before move-in day. If you smell gas, leave the home and call 911 first.

BGE  ·  Outages: 1-877-778-2222

Water and sewer

Most county homes are on the Metropolitan District system. Water bills for those homes are issued by Baltimore City DPW, so billing questions go to the city. Meter problems, hydrants, water outages and main breaks go to Baltimore County Public Works.

Billing: 410-396-5398  ·  Meters and main breaks: 443-263-2220  ·  Baltimore County Public Works

Trash and recycling

Collected by Baltimore County. Questions about trash, recycling and bulk items go to the Solid Waste line. Report a missed pickup through BaltCoGo 311.

Solid waste: 410-887-2000  ·  BaltCoGo 311

Internet and phone

Private providers, and availability changes street by street. Check your exact address before you sign up. Baltimore County Public Library branches have free internet.

Baltimore County Public Library

GOVERNMENT OFFICES

Baltimore County offices you may need

These are public offices, not ours. Using any of them has nothing to do with your tenancy and we will never know you called.

Department of Housing and Community Development105 West Chesapeake Avenue, Suite 201, Towson, MD 21204. Monday to Friday 8:30 to 4:30410-887-8383
Housing Choice Voucher Program, homelessness prevention, community resources and fair housing information.
Rental Registration officePermits, Approvals and Inspections410-887-6060
Every rental in Baltimore County must hold a rental license or an exemption license. Use the Rental Registration Property Search on this page to check an address.
Baltimore County Department of Social Services6401 York Road, Baltimore, MD 21212. 8:00 to 4:301-800-332-6347
Food, cash, medical and energy assistance applications for county residents.
Baltimore County Department of HealthPublic health services
Clinics, immunizations and health programs for county residents.
Baltimore County Public LibraryBranches across the county
Library cards, free internet and printing.
Maryland Transit Administration (MTA)Monday to Friday 6:00 to 7:00410-539-5000
Local Bus, Light RailLink, Metro SubwayLink, MARC Train, Commuter Bus and MobilityLink.
Baltimore County Public Works and TransportationMonday to Friday 8:00 to 4:30410-887-3300
Roads, sidewalks, water and sewer service, trash and recycling. Most requests can be filed through BaltCoGo 311.

ASSISTANCE PROGRAMS

Help with bills, food and housing

Help with an electric or heating billMaryland Office of Home Energy Programs (OHEP)
State help with electric and heating bills, and with reconnection if service has been shut off. The program year runs July 1 to June 30. Apply through the state, not through us.
Anything else, any county: 211 MarylandCall 211 from any phone211
Maryland's statewide information and referral line for food, housing, utility bills, eviction prevention, health and crisis support. The number does not change, which is why we list it first.
Food assistance (SNAP)Maryland Department of Human Services
Eligibility and applications. Apply online at MarylandBenefits or at your local Department of Social Services, listed above.

YOUR RIGHTS

Tenant rights and who enforces them

Maryland publishes its renter protections in plain language and funds free legal help. Read them before you sign anywhere, not just with us.

Maryland Tenants' Bill of RightsMaryland Department of Housing and Community Development
A plain summary of renter rights and protections under federal and state law. Landlords must attach the current version to every lease, and we do. A new edition comes out each year by October 1.
Office of Tenant and Landlord AffairsMaryland DHCD
The state office that helps tenants and landlords understand their rights and responsibilities. Tenants can report a violation or ask for help with a landlord-tenant issue through this page.
Maryland Legal AidFree civil legal help for people who meet income limits888-465-2468
Housing cases, including eviction defense, from 12 offices across the state. Call the intake line to find out if you qualify.
Access to Counsel in EvictionsMaryland DHCD program
Legal help for tenants facing eviction. Linked from the state's renter resources page.
People's Law Library of MarylandMaryland Judiciary
Plain-language articles on leases, security deposits, repairs, lead paint and eviction, written by the Maryland court system's law library.
Maryland Commission on Civil RightsHousing discrimination complaints410-767-8600
Maryland law bars housing discrimination based on race, color, religion, sex, familial status, national origin, marital status, sexual orientation, gender identity, disability, source of income and military status. Start a complaint here if you believe you were treated unfairly.
Lead paint: your rights in a pre-1978 rentalMaryland Department of the Environment
You are entitled to a copy of the lead inspection certificate for your unit. The MDE page has a rental property search, a complaint form and a guide to getting your child tested.

Before you move in

  • Set up electric, gas and water in your name before move-in day, unless your lease says a utility is included.
  • Buy renters insurance if your lease requires it. It covers your belongings and your liability. The owner's policy covers the building, not your things. We do not sell insurance and receive nothing for referrals.
  • Before any digging, including fence posts and planting, call 811 or file online with Miss Utility. It is free and it is the law.
  • Read the Maryland Tenants' Bill of Rights. You get a copy with your lease.

Common questions

Use the Rental Registration Property Search on the county’s Rental Housing Registration page. Every home we manage in the county is licensed before it is listed.

You do, unless your lease says a utility is included. Set them up in your name before your move-in date.

Yes, at every home we manage. Maryland law protects source of income, so a Housing Choice Voucher or other rental assistance is treated like any other income. Tell us about it on the pre-qualification form so we can plan the inspection and paperwork with your caseworker.

Use the maintenance request form. It takes about three minutes and you can add photos. For an urgent problem such as a major leak, no heat, no power or a sewage backup, call (240) 916-6008 and choose the emergency option, then send the form too. If anyone is in danger or you smell gas, leave the home and call 911 first.

Gross household income of at least 3 times the monthly rent. For a $900 rent that is $2,700 a month before taxes. The affordability calculator on the Renter Resources page does the math for you.

Looking for a home in Baltimore County?

See what is open now, or pre-qualify in about three minutes so we only schedule showings that fit.

See Available Rentals
Pre-Qualify to Rent

Already rent from us? Send a maintenance request or see how to pay rent. Questions: call (240) 916-6008.