Eastern Properties Group texts from our main number, (240) 902-5767. This page explains what we send, how to stop it, and what we do with your number.
What we text about
We text residents, rental owners, rental applicants, people asking about our rentals, and vendors. The messages are about your tenancy or property, maintenance requests and visits, applications and showings, account and lease notices, and work orders. We also reply to texts you send us. We do not text purchased lists or send advertising to people who have not asked to hear from us.
How you agree to texts
You agree to texts from us when you text us first, when you tick the optional text-message box on one of our website forms, your rental application or your management agreement, or when you tell our staff on a call that we may text you. You do not have to agree to texts to rent from us, apply, or work with us.
Frequency and cost
How often we text depends on what is going on with your home, property or application. Message and data rates may apply. Your mobile carrier is not responsible for late or undelivered messages.
Stopping texts and getting help
- Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to stop. We send one message to confirm and nothing after that.
- Reply START to begin receiving texts again.
- Reply HELP for help, call (240) 902-5767, or email [email protected].
Your number and privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number or your agreement to receive texts. The texts and the numbers we text are kept in our own company systems and used only to run your tenancy, property or application. Our Privacy Notice covers the rest of what we collect.
Emergencies
Texts are not watched around the clock. For a maintenance emergency such as flooding, no heat or a gas smell, call (240) 902-5767 and press 1. For fire, gas or anyone in danger, call 911 first.