Lockout Coordination
Locked out? We coordinate the response so you are not left working out who to call.
What lockout coordination includes
Locked out? We coordinate the response, intake, dispatch, and follow-up. Our team handles the coordination so you are not left waiting.
- Intake, so we understand the situation and the property
- Dispatch to an appropriate vendor or locksmith
- Follow-up through to resolution
Vendor or locksmith charges are separate from the coordination fee. The coordination fee is what EPG charges to arrange and manage the response, and it is published on our pricing page.
What happens when you call
Lockout questions
What does lockout coordination cost?
Is the locksmith included in that fee?
What if it is the middle of the night?
Other resident services
Every EPG resident can use these, whether or not you use this one. They are all coordinated by the same team, and all of them are priced on our pricing page.
Utility contacts, renters insurance guidance and other practical information are collected on Renter Resources, and the criteria we apply to every applicant are set out in our Fair Housing Statement.
Something else broken?
Report a maintenance issue and we will take it from there.
Or call (240) 580-8581 · [email protected]