For Tenants & Residents
EPG offers residents a range of support services to make your rental experience smooth, organized, and stress-free. We believe a good tenant experience leads to better properties, longer tenancies, and stronger communities. Renter Resources has the utility contacts, renters insurance guidance and local assistance services you may need.
Contact Us
Submit maintenance requests, pay rent, and manage your account anytime through email.
Responsive Maintenance
Maintenance issues submitted through the portal are handled promptly with trusted, vetted vendors.
Resident-First Service
From your first day to your last, we are here to make sure your experience with EPG is professional and stress-free.
RESIDENT SERVICES
Services Available to All Residents
EPG provides a range of resident support services to make renting as smooth and convenient as possible.
Move-In Concierge / Utility Setup Assistance
Starting fresh in a new place? We help you get set up: utility setup guidance, portal onboarding, move-in coordination, and resident setup support so day one goes smoothly. More on move-in support.
- Utility setup guidance
- Portal onboarding and account setup
- Move-in coordination support
- Resident setup assistance
Lockout Coordination
Locked out? We coordinate the response, intake, dispatch, and follow-up. Our team handles the coordination so you are not left waiting.
Note: Vendor or locksmith charges are separate from the coordination fee. More on lockout coordination.
- Intake of lockout issue
- Vendor dispatch coordination
- Follow-up and resolution support
Cleaning / Move-Out Coordination
Need cleaning or move-out services coordinated? We schedule the vendor, handle communication, and follow up on completion so your move-out goes smoothly. More on move-out coordination.
- Vendor scheduling and coordination
- Communication with service provider
- Follow-up on completion
Smart Home / Resident Convenience Add-Ons
Interested in smart lock upgrades, thermostat upgrades, or other resident convenience tech? Contact us and we will put together a custom quote tailored to your unit. More on smart home add-ons.
- Smart lock upgrades
- Thermostat upgrades
- Resident convenience technology
- Custom quote per request
LOOKING FOR A PROPERTY
Start with a Quick Pre-Qualification
Before scheduling a showing, we require all prospective tenants to complete a quick pre-qualification form. This helps us match you with the most suitable available properties and confirm basic requirements.
This form takes about 1 to 2 minutes to complete.
FAQ
Frequently Asked Questions
What do I do in a maintenance emergency?
Are the resident services available to all tenants?
What happens if I am locked out?
How do I apply for a property?
Find your next home.
Pre-qualify in about two minutes, so we only show you homes that actually fit.
Or call (240) 580-8581 · [email protected]